Policies

General Information

Any access or use of 6nackisland.com signifies your consent to the following policies, terms and conditions. Prior to taking any legal action or raising any external dispute, please contact us at 6nack Island directly and notify us of the nature of your issue with the view of reaching a mutually agreeable solution.

Shipping Information

Although we try our best to ensure packages are delivered in a timely manner, shipping times may vary depending on the destination. Once a package is shipped, we have no control over how long it will take to arrive. We also have no control over international customs delays. By placing an order with us, you accept the risk that your package may be delayed during shipment for these reasons.

Your package may require a signature upon delivery. Should no authorized recipient be available to sign, the shipping company will leave a notice and either attempt delivery at a later time or make the parcel available for collection at a local depot or authorized location. After we have provided a tracking number, it is the customer’s responsibility to follow tracking updates provided by the shipping company and arrange for re-delivery or collection if necessary. 

Payments and Charges

When an order is placed on 6nackisland.com and payment is confirmed, you will receive an email confirming the order and the billing details. Order acceptance occurs when the funds have been received and the product(s) have been dispatched to you.

All Canadian orders are subject to GST (5% tax) and applicable provincial taxes. Provincial taxes are assessed based on the shipping address of your order. When ordering goods from 6nack Island internationally, your order may also be subject to import duties and/or taxes. 6nack Island is not responsible for any charges that are incurred from customs, duties or taxes whatsoever. Any additional charges for customs clearance are considered outside of our control, and 6nack Island cannot predict the value of what these charges may be. For further information on custom and excise tax policies in your country, please contact your local customs office.

6nack Island reserves the right to amend prices on the website. Despite our endeavour to maintain accurate and correct pricing on the website, there may be mistakes from time to time. If there is a mistake, you will be notified by email before your order is dispatched to you.

Shipping costs are not included in the prices of our products. Shipping costs are determined by the requested shipping address, shipping method and the value of your order. In some cases, due to the size or weight of particular item(s) in an order, additional shipping charges may apply. In these circumstances, customers will be notified via email and asked to pay additional shipping and handling charges.

To request a modification or cancellation to your order, please email us at info@6nackisland.com as soon as possible. Once an order is submitted, 6nack Island is not responsible for ensuring that it can be modified or cancelled prior to shipment.

Lost or Damaged Items

You understand and agree that 6nack Island shall not be liable for any direct or indirect damage done by any of the services we provide. 6nack Island also does not assume any responsibility for lost packages once we have shipped your order to the requested address. All items are purchased at your own risk. Any issues related to lost packages or damage caused by shipping are to be taken up by you with the shipping company directly. 6nack Island will provide you with the tracking number and contact information for the shipping company as needed. Once this information is provided to you, it is your responsibility as the customer to contact and deal with the shipping company.

Change of Address

If a customer asks for a package to be shipped to an address other than the one registered to the credit card used for an order, 6nack Island may request additional information to verify the legitimacy of the order. If these details are not provided, 6nack Island reserves the right to only ship to the billing address. Please note that if an order has already been packed and handed over to our shipping team, 6nack Island is not responsible for ensuring any modifications to the shipping address. We also are unable to re-route a parcel once it has been shipped.